Special Conditions of Stay for Corona Virus
We very much welcome you to Troutsdale Farm and our family farm and home - and we want you to stay safe and well during your stay - however we do have to acknowledge that Corona Virus has changed many things and so following special training we have set out these special conditions for your stay,
For your own and the safety of other please read the following guidance
Special conditions relating to Corona Virus
Following Government special measures relating to regulating the spread of Corona Virus the following conditions of staying with us will apply to all guests, until we deem it appropriate to vary, based on Government guidance.
All guests must confirm to us, immediately prior to arrival that they:
1) Are not exhibiting symptoms of Covid-19 eg (a continuous cough, high temperature, or loss or change in taste and smell or other)
2) Have not been tested positive for Covid-19 within the last 14 days
3) Are not self-isolating for symptomatic reasons
4) Have not been knowingly in contact with a person who has been tested positive for Covid-19 during the previous 14 days
5) Are not part of the ‘Track and Trace’ NHS system
6) Guests must check at time of booking and then also before arrival, that they are complying with any Government law rules and regulations re Covid19.
Any guests that cannot comply with 1 to 6 above must not travel to us.
If you or a member of your party develop symptoms of Covid-19 during your stay
If during your stay you begin to feel unwell with possible covid-19 symptoms (continuous cough, high temperature, change in normal sense of smell or taste) it is important that you let us know straight away - as there is a different set of procedures that applies in the event of suspected actual case of the virus at a site that we would need to follow.as
Contact Barbara Turnock - Home phone number is 01538 300101 OR text or mobile phone 07977 548425
Government advice if you suspect you have developed the symptoms of Covid-19 is for you and your party to go home and self-isolate there:
“If a guest presents themselves with symptoms or Covid-19 or is asymptomatic but declares the need to self-isolate, they should be advised to check out and return home to self-isolate according to current government guidance. If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk, seek medical help immediately.”
If you cannot return home for any reason, their circumstances should be discussed with a health care professional and, if necessary, the local authority.
Guests cannot isolate at the property
Then if you are able to travel please return home (avoid all public transport) and arrange a test near to your home town.
Details If you need to seek medical attention during your stay are –
In case of emergence call 999
Accommodation Address – Troutsdale Farm, Springbank Wood, Blackshaw Moor, Near Leek, Staffordshire, ST13 8TJ
What three words location finder – conforms.chitchat.manliness (for Old Shire Stables Cottage) OR firmly.endlessly.asterisk (for The Old Cartshed Cottage)
Nearest small Hospital – Leek Moorlands Hospital, Ashbourne Road, Leek, Staffordshire, ST13 5BQ - Tel: 0300 123 1894
Main Hospital - Royal Stoke University Hospital, Newcastle Road, Stoke-on-Trent, ST4 6QG. - Tel 01782 715444
Doctors – Moorland Medical Centre, Dyson House,Regent Street,Leek, Staffordshire ST13 6LU, Tel 01538 399008
All guests will immediately inform us and return home to self-isolate if, during their stay:
They exhibit symptoms of Covid-19 or
They test positive for Covid-19 or
They are informed that they have been in contact with a person who has tested positive for Covid-19 either informally or via the NHS Track and Trace system
In an exceptional circumstance and with our agreement only, guests who cannot immediately return home and stay in their cottage to self-isolate will be responsible for all normal charges and costs for the cottage and any loss of income incurred by us.
They must also comply with the following:
All guests must stay in their property and not visit any public spaces
Guests must use local food delivery services only and advise them of their condition.
All communications and checkout must be remote
There will be no property servicing or repairs unless in an emergency
Rubbish must be placed outside the front door at a prearranged time
There must be no outside visitors to the property other than medical personnel.
Guests must remotely contact us prior to checking out to provide an update on their condition.
If the fire alarm sounds, normal evacuation procedures must be followed, but the guest will isolate themselves from other guests at the car park assembly point.
We will not be liable for any costs or claims whatsoever arising from any of these actions.
All guests must inform us if, within 14 days of their return home:
They exhibit symptoms of Covid-19 or
They test positive for Covid-19 or
They are informed that they have been in contact with a person who has tested positive for Covid-19 either informally or via the NHS Track and Trace system
In the event that we have a confirmed or suspected case of Covid-19 in a cottage
then a special cleaning regime will be initiated after those guests leave.
Housekeeping
To reduce the risk of any transmission to us and our family, and in guidance with industry standards:-
During your stay please air the cottage regularly by opening the windows and on departure please leave some windows open.
All Children’s toys have been removed if your child would like a selection to play with please ask.
Books and DVD’s have been left in the cottage for your enjoyment, please can you leave out which books/DVD’s you have used so they can be cleaned before they are used by the next guests.
All spare pillows have been put in cases - if you have used any please leave these out so we know which they are and we can clean them
Extra blankets have had to be removed - if you would like some please just ask.
You will also find a fewer number of cushions than normal this is so they can be rotated with at least a 72hr rest between guests.
Again there is a reduced number of crockery, & glasses as everything has to be dishwasher washed or disinfected between bookings
All kitchen surfaces, door handles, light switches, keys, remote controls, and other high touch points and surfaces have been disinfected between guests but please still remember to wash hands regularly.
There is alot of stone, lime plaster, wool, brick, wood and marble surfaces in your cottage - it is important that we use the correct high standard disinfectant on these surfaces - we take this seriously and we do this for you - please do not use your own disinfectant which may not be up the the required standard or may indeed react with either the products we have used or affect surfaces and cause damage to them.
We do leave hand sanitiser and wipes available in the cottages for you.
We so wish we were not in this situation, we have always cleaned to a very high standard and will continue to do so, covid regulations or not. More than anything we really want you to enjoy your time at Troutsdale Farm, and not to worry, so please relax and enjoy your stay and the wonderful countryside views and of The Roaches.
Kindest regards
Barbara, Ray and family
Contact:- Mrs Barbara Turnock - Troutsdale Farm Peak District Holiday Cottages - Springbank Wood - Blackshaw Moor - Buxton Road - Leek ST13 8TJ
TeL 01538 300101 - Email stay@troutsdalefarm.co.uk
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