RELAX – REST – UNWIND – CELEBRATE - EXPLORE

www.troutsdalefarm.co.uk    ----    stay@troutsdalefarm.co.uk

Troutsdale Farm Holidays, Self-Catering Cottages, 

Springbank Wood, Tittesworth, Blackshaw Moor, Nr Leek, Staffordshire, ST13 8TJ. Tel 01538 300101

BOOKING TERMS AND CONDITIONS

When you book your holiday accommodation at Troutsdale Farm, you are agreeing to the following Terms and Conditions
These terms and conditions are important for your booking, we suggest you keep a copy for your records after reading them.

In these terms and conditions, ‘you’ and ‘your’ means all people named on the booking form and in the holiday party. ‘We’, ‘us’ and ‘our’ means Barbara Turnock, owner of Troutsdale Farm Holidays.

When you book Troutsdale Farm Holidays direct with the owner, including via this website, you are entering directly into a contract with the owner of the property – and you are agreeing to these terms and conditions.
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COVID

Special Covid Measures:
We have undergone specialist holiday cottage training re Covid - and we take special measures to prepare your accommodation.

NOTE: UNTIL FURTHER NOTICE, NEW CHECK IN TIME, IS STRICTLY FROM 4.30PM AND CHECK OUT TIME STRICTLY FROM 9AM - (unless by special prior agreement)- two stage cleaning and extra ventilation between guest departure and arrival is necessary for safety of all.

The use of facilities may be subject to change per government guidance and in force during your holiday. No cancellation is possible or refunds are available if advertised facilities are not available or limited or any other aspect of your holiday is not as expected due to necessary Covid precaution measures.

We try to leave 24 hours between guest leaving and other guests arriving - so it is possible we are doing 6 day week breaks with a lazy checkout of 12 noon on day of departure.

IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL stay@troutsdalefarm.co.uk BEFORE BOOKING.

Our Covid Cancellation Promise:
If you are unable to travel to take your ;holiday because of a national lock down, or because you are put into a Tier where you are unable to travel, or we are put into a Tier where we are unable to accept you, we will guarantee that you will get a full refund, or if you prefer we can transfer the dates subject to dates being available and any rates changes.

The Covid refund promise covers lock downs and tier restrictions but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fell ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of polices that include cover for illness with Covid and self-isolation and you can look for suitable cover on comparison sites such at gocompare.com/which? etc

National Lock Down - In the event of a UK Government national lock down that coincides with your holiday , where you are unable to travel, and we are prevented from opening, you will receive a full refund.

Regional Local Lock Down - In the event that the address given on the booking is put into Local/Regional lock down, rending you unable to travel, and the period of restriction covers the period of your booking,you will receive a full refund. Please note that this applies only to the address given on the booking by the lead booker, and down not apply if an unidentified party member at a different address is unable to travel due to local lock down.

Your inability (or the inability of any, some or all of your intended occupants) or disinclination to travel to and stay at your hired property for any reason - This includes but is not limited to - illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your own risk and do not give rise to a right to cancel or to recover a refund unless we re-let the property. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.

Travel Insurance - It is the responsibility of the Lead Guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance. We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. There are several insurance options which include cover for Covid related cancellation or you can look for suitable cover on comparison sites such as gocompare.com/Which? etc We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any such providers.

With the exception of the specific circumstances above, any other cancellations are covered in our policy below:

Cancellations must be immediately notified to us by phone AND in writing/email - and proof of covid may be required for a cancellation.

Guests must check at time of booking and then also before arrival, that they are complying with any Government law rules and regulations re Covid

PLEASE see our full booking terms and conditions for all information and Special Conditions of Stay re Covid.
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FULLTERMSANDCONDITIONS - APPLICABLE TO ALL BOOKINGS:-
CONTRACT

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed either by payment and a receipt sent to you by e-mail, or a letter of confirmation sent to you by email.

PLEASE NOTE that when you book your holiday you are entering into a legally binding contract.

BOOKING
All bookings depend on the property being available
The person making the booking must be at least 25 years old at the time of booking. 
By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these Terms and Conditions.
The person making the booking is responsible for making all payments due to us.
The person whose name appears on the Booking form must be one of the guests staying in the property/properties and agrees to take full responsibility for ensuring that all members of the party adhere to the conditions of let set out in our booking terms and conditions.
The number of people occupying any one property is limited to that stated in our brochure, our own website or our booking confirmation email and MUST NOT exceed the number as booked, unless by prior consent with the owner.
Your accommodation may be reserved by telephone, letter or email or through our website online booking system.
For bookings made and no payment received, we will hold a booking for 48 hours (unless otherwise agreed in exceptional circumstances) to allow time for payment to be made. 
Once we have received the payment due, we will issue a Booking Confirmation email as soon as reasonably possible. 
Any bookings made through the online booking system are provisional until confirmed. A firm booking will only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.
If you book online we will acknowledge by email that we have received your booking request. 
When we have checked your booking request - we then send you separately the Booking Confirmation email, and once required payment has been received.
A contract/firm booking shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.
This Booking Confirmation email is our acceptance of your booking and the point at which a binding contract with the property owner will begin. If no payment is received within 48 hours then we assume the booking to be cancelled.
We have the right to refuse any booking before we send a ‘Booking Confirmation’ email. If we do this, we will tell you by email and promptly refund any money you have paid to us. In this case we will not have any legal responsibility to you.

The Booking Confirmation email will show your booking details and the amount you still owe (if applicable) for the booking. As soon as you receive this email, please ensure the details on your Booking Confirmation are correct, you must check the details carefully and advise us immediately if there are any errors. It is your responsibility to check your emails regularly and to let us know about any change to your email address – or to let us know that you have not received this – and for you to also check your ‘spam’ or ‘junk’ email boxes to make sure any of our emails do not end up there.
Once we have received a final balance payment we will send a separate email detailing arrival instructions.


PAYMENT

A 25% deposit is calculated from the total cost - This deposit payment takes the dates off the market/calendar for you and is to stop anyone else being able to the book the dates.
At the time of booking, a 25% deposit is due, which is non-refundable. We will hold a booking for 48 hours to allow time for a payment to be made.
The remainder of the balance payable must be received no less than 6 weeks (42 days) prior to arrival date of your booking.
If you book less than 6 weeks (42 days) before your arrival date then the full payment is payable at the time of the booking.
If the remaining balance payment is not received by 6 weeks (42 days) before your arrival date, we are entitled to assume that you want to cancel your booking, the deposit will be forfeited and we will be entitled to re-let the property. Every attempt will be made to contact you before we do so.
We only accept payment in GB Pounds Sterling.

Payment can be made by the following options:
Our preferred method of payment is by bank transfer
BANK TRANSFER(BACS) - our bank details are Lloyds, Uttoxeter Branch, Account No 13846860, sort code 309890 in the name of Mrs B E Turnock.
We can also take payments by:
CHEQUE - made payable to Mrs B E Turnock please
DEBIT/CREDIT CARD - by telephone 01538 300101.
DEBIT/ CREDIT CARD - via our online booking system
INTERNATIONAL BANK TRANSFER(IBAN) - charges are variable depending on the country - any charges are payable by yourselves as it is not included in the price we have quoted you.

PRICING
We may increase or reduce the prices of unsold products or correct mistakes in pricing at any time before we confirm your booking.
We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.
All prices quoted or otherwise given to you include all charges. 
All prices are for the property and are not on a per person basis. 
Occasionally prices are rounded to the nearest pound sterling.
Our prices are inclusive of bed linen, towels and fuel. Wi-fi is provided for reasonable use.

BROCHURE AND WEBSITE DETAILS
We aim to make sure that the information provided is presented accurately on our website, third party listing sites and in other promotional literature or material we produce and provide.
There may occasionally be small differences between the actual property and its description. This is usually because we are always aiming to improve services and facilities.
Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation.
 We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website or advertised elsewhere.
We make reasonable efforts to make sure that information we give you about the property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, particularly on 3rd party websites, - and therefore it is important to check your booking confirmation details.

CHANGES TO YOUR BOOKING
a) Changes by you

If you want to change any detail of your confirmed booking (eg change dates), we will do our best to make the changes. We must receive this request by email from the person who made the booking. 
We can only make changes to your confirmed booking if the new dates are available and any price difference must be taken into account - we cannot guarantee this request.
There is a £25 administration fee for any changes made to bookings.  If we are unable to make the change requested, the original booking will continue to be valid unless cancelled in accordance with these Terms and Conditions.

b) Changes by us

If in the unfortunate event we have to make changes to your booking (eg serious repair work needed at the property you booked) we will try to find a suitable alternative booking at another property. If this is not possible, we will refund all sums paid by you for this booking. This will be our only obligation or liability to you in such circumstances.
 
CANCELLATION
Cancellation by you
If you have to, or want to cancel your booking, you must phone us on 01538 300101 as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking. 
Any cancellation must then be confirmed in writing - deposits are non refundable.
If a notice of cancellation is received between the dates of your deposit being received and the final payment being due then the deposit will be retained.
If a cancellation is made within 6 weeks (42 days) of your stay you will still be liable for full payment unless the property is re-let.
If a cancellation is made within 6 weeks of the holiday start and the whole rent has been paid then the whole amount paid will be retained unless the property can be re-let. 
If a re-let is successful then the balance less £25 administration fee will be refunded, if the property cannot be re-let then no refund will be given. 
If the property has to be re-let at a reduced rate – then only the reduced amount rate will be refunded.
We advise you to take out adequate travel and cancellation insurance - to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

Cancellations by us
We do not expect to have to make any cancellation or changes to your booking. However, in exceptional circumstances we have the right to do so.
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control.
We will contact you as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.
Should the property, subsequent to booking, become unavailable through any cause, you must accept that the owner’s liability is restricted to repayment of the deposit/balance received, and we will not be liable for providing you with alternative accommodation


EVENTS BEYOND OUR CONTROL
We will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control.
This means an event we could not, even with all due care, expect or avoid, including: natural disaster; acts of terrorism; malicious damage; keeping to any law or governmental order, rule, regulation or direction; insolvency or bankruptcy of an owner; fire, flood, snow or storm; other circumstances affecting the supply of goods or services.

OUR LEGAL RESPONSIBILITIES TO YOU
We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know. We cannot be held responsible for the breakdown of equipment such as, boilers, washing machines, TV, wi-fi, nor for the failure of public utilities such as water, gas and electricity. If you report such a problem during your stay, we will do our upmost to resolve it for you, as promptly as possible. If a contractor needs to enter the property to repair a problem you have reported during your stay, we will give him/her a key to do so.

INSURANCE
We recommend that you take out enough travel insurance to cover you for your total stay.
In particular we strongly recommend you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

DISABILITIES AND MEDICAL PROBLEMS
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us as early as possible. We also have an accessibility statement on our website, or we can send you a copy. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.


YOUR PROPERTY

Arrival time and key collection -
Your cottage will be available from 4.30pm on the day of arrival (unless we tell you otherwise, or is otherwise agreed). If you arrive earlier we may still be preparing your property and may not be available to welcome you.
AT LEAST 48 HOURS BEFORE ARRIVAL we ask that you phone us to let us know your expected arrival time, to arrange key collection, and we can also answer any other queries you may have.

Departure -
The property must be vacated 9.00am on the day of departure to enable us to make it ready for the next guests and now also special Covid cleaning (unless a lazy checkout has been agreed at the time of booking)
We ask that you leave the property, as far as possible, in the condition that you would like to find it.
We reserve the right to make a charge if the cottage is left in an excessively dirty condition.
Your right to occupy the property is limited to a right of occupation for holiday purposes and such right shall terminate at 9am on the scheduled date of the completion of the holiday.

Damages and Breakages

Please take care of our property. 
You are responsible and liable for any breakages or damages that you may cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for any minor breakages, but we reserve the right to charge you for repair or making good if the damage or breakage is significant. 
Please let us know of any damage or breakage or any problem with any fixture or fittings as soon as possible so that we can ensure that, within a reasonable time, we can try to do something about it, repaired or alternative arrangements are made - and particularly before any next guests arrive.

CONDITIONS OF USE OF THE PROPERTY
The number of guests occupying the property must not exceed as booked and in accordance with government Covid19 rules and guidance.
You agree to use the property solely for its intended purpose as self catering accommodation for personal and domestic purposes only and not commercial or other purposes – we reserve the right to refuse entry to the party if these conditions are not observed.
You accept the owner’s right to refuse to hand over the property to any person deemed unsuitable to take charge. 
We ask guests to respect the peace and quiet of the properties location and guests in neighbouring properties. Persons causing a nuisance or disturbance to neighbours or other guests and unreasonable behaviour may result in the owner requesting you to leave.

You and all members of your party agree to keep the property, its contents and outdoor areas, clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law.

You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted.

You are responsible for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result – which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs including extra cleaning costs.

We can refuse to allow you into the property or ask you to leave if we reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you.

Courtesy – we ask you to show courtesy to the occupants of other nearby properties in particular in terms of noise, parking and tidiness of any shared facilities such as the access lane.

Maximum occupancy – You also must not allow more people than our website states, and on your booking form, to stay overnight in the property (unless with prior agreement from ourselves). You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.)

Usage – You must not hold events (such as parties, celebrations or meetings) at the property without our advanced consent. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for you.

As we believe in using as much natural products etc as possible, as we did in the conversion of the barns, we beleive in not wasting anything so we ask you and we reserve the right to enter the property swithc off any lights left on when the property is empty.

You must allow us or a representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the property at any time without giving you prior notice, although we will always try to).

Pets – We do not allow dogs or pets in the properties or on site.
If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in the property, nor can we accept any responsibility for any subsequent health reaction.

Smoking/Vaping – this property is non-smoking/vaping and under no circumstances must smoking/vaping occur inside the property.

Baby equipment – we can provide a travel cot, highchair by request.
Availability of such equipment is limited and cannot always be guaranteed (eg we may not be able to provide three travel cots if there are three babies in your party).
You must bring your own cot linen, most people prefer to do this, but we can provide cot linen if requested.
We will leave the equipment for arrival and will leave travel cots for you to erect (instructions will be provided) in the bedroom of your choice. You should check all baby equipment before use and make sure you use it responsibly.

Safety – guests must accept responsibility for their own and their children’s safety. Baby equipment, play equipment, any amenities or equipment provided must be used at your own risk. We accept no responsibility for personal injury to any guests or consequential loss or damage to their property.


LEFT PROPERTY
If requested to return any left property - we charge a £15 administration fee plus postage, to compensate for our time in retrieving and packing the item. 
We reserve the right to charge more for heavier or valuable items. 
We will dispose of unclaimed items left behind to charity shops within twenty eight days.


LIABILITY
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicle or possessions in or around Troutsdale Farm during your stay
The responsibility for personal property of guests occupying the accommodation is solely theirs. 
Guests agree to absolve the owner of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein, or from any illness or injury from any cause whatsoever.
All Vehicles are also left at the guest's risk.
Guests are asked to take care at all times whilst on our property. Parents in particular are asked to ensure that children are safe, accompanied by a responsible adult and not left unattended
Guests must respect & look after the accommodation during your stay and you must leave the property clean & tidy. Please let us know of any damage or breakages so we can repair or replace them for the next guests. We reserve the right to charge replacement value for any damage or breakages.

CARE OF THE PROPERTY
All guests agree to take all reasonable and proper care of the property and the furniture, fixtures and fittings in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period, as at the beginning.
If furnishings, fixtures or fittings are damaged during your stay, you will be liable for their repair or replacement. However we do appreciate that small accidents can happen, so this will be taken into account.
All that we do ask is that any breakages or damages are advised to us during your stay so that remedial action can be taken as soon as possible – rather than on departure day when we are also busy preparing for the next guests.
Guests agree to allow the owners or agents access to the property at all reasonable times. We will only ever request access to your property in case of emergency e.g. a water leak.
NO SMOKING/VAPING allowed in the property
NO PETS are allowed in the property or on site.
No fireworks allowed on site.

RIGHT OF ENTRY
We reserve the right of reasonable access to the property at all times, but where possible, we would advise you in advance if access were required.


GOVERNING LAW
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with by the courts of England and Wales.

COMMUNICATING WITH YOU
To process your booking we will need to collect and process personal information. From time to time we would like to send you by email, some information about Troutsdale Farm and the Peak District area including special offers and things to do in the area and general information that we think will interest you. We will first ask for your consent to add your email to our mailing list. You can email at any time to unsubscribe from this list. We will not pass your details onto third parties,unless it’s in circumstances where third parties would need to know your personal information eg a restaurant reservation, and only to the third party service provider concerned.

PROBLEMS/COMPLAINTS
We do want you to enjoy every aspect of your stay. However should you have any reason to complain please let us know straight away and we will do our best to assist you. It would be very difficult to investigate any complaints once you have left and therefore unlikely that they would be accepted and investigated and we would much rather solve the problems during your stay.*****************************

hen you book your holiday accommodation at Troutsdale Farm, you are agreeing to the following Terms and Conditions:

In these terms and conditions, ‘you’ and ‘your’ means all people named on the booking form and in the holiday party. ‘We’, ‘us’ and ‘our’ means Barbara Turnock, owner of Troutsdale Farm Holidays.

When you book Troutsdale Farm Holidays direct with the owner, including via this website, you are entering directly into a contract with the owner of the property – and you are agreeing to these terms and conditions.

BOOKING

1. All bookings depend on the property being available

2. The person making the booking must be at least 18 years old at the time of booking. 

3. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these Terms and Conditions. 

4. The person making the booking is responsible for making all payments due to us.

5. The person whose name appears on the Booking form must be one of the guests staying in the property/properties and agrees to take full responsibility for ensuring that all members of the party adhere to the conditions of let set out in our booking terms and conditions.

6. The number of people occupying any one property is limited to that stated in our brochure, our own website or our booking confirmation email and MUST NOT exceed the number as booked, unless by prior consent with the owner. 

7. Your accommodation may be reserved by telephone, letter or email or through our website online booking system. 

8. For bookings made and no payment received, we will hold a booking for 48 hours (unless otherwise agreed in exceptional circumstances) to allow time for payment to be made. 

9. Once we have received the payment due, we will issue a Booking Confirmation email as soon as reasonably possible. 

10. Any bookings made through the online booking system are provisional until confirmed. A firm booking will only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.

11. If you book online we will acknowledge by email that we have received your booking request. 

12. When we have checked your booking request - we then send you separately the Booking Confirmation email, and once required payment has been received.

13. A contract/firm booking shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.

14. This Booking Confirmation email is our acceptance of your booking and the point at which a binding contract with the property owner will begin. If no payment is received within 48 hours then we assume the booking to be cancelled.

15. We have the right to refuse any booking before we send a ‘Booking Confirmation’ email. If we do this, we will tell you by email and promptly refund any money you have paid to us. In this case we will not have any legal responsibility to you.

16. The Booking Confirmation email will show your booking details and the amount you still owe (if applicable) for the booking. As soon as you receive this email, please ensure the details on your Booking Confirmation are correct, you must check the details carefully and advise us immediately if there are any errors. It is your responsibility to check your emails regularly and to let us know about any change to your email address – or to let us know that you have not received this – and for you to also check your ‘spam’ or ‘junk’ email boxes to make sure any of our emails do not end up there.

17. Once we have received a final balance payment we will send a separate email detailing arrival instructions.

PAYMENT

1. A 25% deposit is calculated from the total cost.

2. At the time of booking, a 25% deposit is due, which is non-refundable. We will hold a booking for 48 hours to allow time for a payment to be made.

3. The remainder of the balance payable must be received no less than 6 weeks (42 days) prior to arrival date of your booking.

4. If you book less than 6 weeks (42 days) before your arrival date then the full payment is payable at the time of the booking.

5. If the remaining balance payment is not received by 6 weeks (42 days) before your arrival date, we are entitled to assume that you want to cancel your booking, the deposit will be forfeited and we will be entitled to re-let the property. Every attempt will be made to contact you before we do so.

6. We only accept payment in GB Pounds Sterling.

Payment can be made by the following options:

Our preferred method of payment is by bank transfer

1. BANK TRANSFER(BACS) - our bank details are Lloyds, Uttoxeter Branch, Account No 13846860, sort code 309890 in the name of Mrs B E Turnock.

We can also take payments by:

2. CHEQUE - made payable to Mrs B E Turnock please 

3. DEBIT/CREDIT CARD - by telephone 01538 300101.

4. DEBIT/ CREDIT CARD - via our online booking system 

5. INTERNATIONAL BANK TRANSFER(IBAN) - charges are variable depending on the country - any charges are payable by yourselves as it is not included in the price we have quoted you.

PRICING

1. We may increase or reduce the prices of unsold products or correct mistakes in pricing at any time before we confirm your booking. 

2. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.

3. All prices quoted or otherwise given to you include all charges. 

4. All prices are for the property and are not on a per person basis. 

5. Occasionally prices are rounded to the nearest pound sterling.

6. Our prices are inclusive of bed linen, towels and fuel. Wi-fi is provided for reasonable use. 

 BROCHURE AND WEBSITE DETAILS

1. We aim to make sure that the information provided is presented accurately on our website, third party listing sites and in other promotional literature or material we produce and provide. 

2. There may occasionally be small differences between the actual property and its description. This is usually because we are always aiming to improve services and facilities. 

3. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation.

4. We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website or advertised elsewhere. 

5. We make reasonable efforts to make sure that information we give you about the property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, particularly on 3rd party websites, - and therefore it is important to check your booking confirmation details.

CHANGES TO YOUR BOOKING

a) Changes by you

1. If you want to change any detail of your confirmed booking (eg change dates), we will do our best to make the changes. We must receive this request by email from the person who made the booking. 

2. We can only make changes to your confirmed booking if the new dates are available and any price difference must be taken into account - we cannot guarantee this request.

3. There is a £25 administration fee for any changes made to bookings. If we are unable to make the change requested, the original booking will continue to be valid unless cancelled in accordance with these Terms and Conditions.

b) Changes by us

1. If in the unfortunate event we have to make changes to your booking (eg serious repair work needed at the property you booked) we will try to find a suitable alternative booking at another property. If this is not possible, we will refund all sums paid by you for this booking. This will be our only obligation or liability to you in such circumstances.

CANCELLATION 

a) Cancellation by you

1. If you have to, or want to cancel your booking, you must phone us on 01538 300101 as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking. 

2. Any cancellation must then be confirmed in writing - deposits are non refundable. 

3. If a notice of cancellation is received between the dates of your deposit being received and the final payment being due then the deposit will be retained. 

4. If a cancellation is made within 6 weeks (42 days) of your stay you will still be liable for full payment unless the property is re-let.

5. If a cancellation is made within 6 weeks of the holiday start and the whole rent has been paid then the whole amount paid will be retained unless the property can be re-let. 

6. If a re-let is successful then the balance less £25 administration fee will be refunded, if the property cannot be re-let then no refund will be given. 

7. If the property has to be re-let at a reduced rate – then only the reduced amount rate will be refunded.

8. We advise you to take out adequate travel and cancellation insurance - to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

b) Cancellations by us

1. We do not expect to have to make any cancellation or changes to your booking. However, in exceptional circumstances we have the right to do so.

2. We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control.

3. We will contact you as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.

4. Should the property, subsequent to booking, become unavailable through any cause, you must accept that the owner’s liability is restricted to repayment of the deposit/balance received, and we will not be liable for providing you with alternative accommodation

EVENTS BEYOND OUR CONTROL

We will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. 

This means an event we could not, even with all due care, expect or avoid, including: natural disaster; acts of terrorism; malicious damage; keeping to any law or governmental order, rule, regulation or direction; insolvency or bankruptcy of an owner; fire, flood, snow or storm; other circumstances affecting the supply of goods or services.

OUR LEGAL RESPONSIBILITIES TO YOU

We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know. We cannot be held responsible for the breakdown of equipment such as, boilers, washing machines, TV, wi-fi, nor for the failure of public utilities such as water, gas and electricity. If you report such a problem during your stay, we will do our upmost to resolve it for you, as promptly as possible. If a contractor needs to enter the property to repair a problem you have reported during your stay, we will give him/her a key to do so.

INSURANCE

We recommend that you take out enough travel insurance to cover you for your total stay.

In particular we strongly recommend you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

DISABILITIES AND MEDICAL PROBLEMS

If you or any member of your party has any medical problem or disability that may affect your booking, please tell us as early as possible. We also have an accessibility statement on our website, or we can send you a copy. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.

YOUR PROPERTY

Arrival and departure – 

Arrival time and key collection - 

1. Your cottage will be available from 3.00pm on the day of arrival (unless we tell you otherwise, or is otherwise agreed)

2. AT LEAST 48 HOURS BEFORE ARRIVAL we ask that you phone us to let us know your expected arrival time, to arrange key collection, and we can also answer any other queries you may have.

Departure - 

1. The property must be vacated 10.00am on the day of departure to enable us to make it ready for the next guests.

CONDITIONS OF USE OF THE PROPERTY

1. The number of guests occupying the property must not exceed as booked. 

2. You agree to use the property solely for its intended purpose as self catering accommodation for personal and domestic purposes only and not commercial or other purposes – we reserve the right to refuse entry to the party if these conditions are not observed.

3. You accept the owner’s right to refuse to hand over the property to any person deemed unsuitable to take charge. 

4. We ask guests to respect the peace and quiet of the properties location and guests in neighbouring properties. Persons causing a nuisance or disturbance to neighbours or other guests and unreasonable behaviour may result in the owner requesting you to leave. 

You and all members of your party agree to keep the property, its contents and outdoor areas, clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. 

You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted.

You are responsible for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result – which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs including extra cleaning costs.

We can refuse to allow you into the property or ask you to leave if we reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you.

Courtesy– we ask you to show courtesy to the occupants of other nearby properties in particular in terms of noise, parking and tidiness of any shared facilities such as the access lane.

Maximum occupancy –You also must not allow more people than our website states to stay overnight in the property (unless with prior agreement from ourselves). You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.)

Usage –You must not hold events (such as parties, celebrations or meetings) at the property without our advanced consent. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for you.

You must allow us or a representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the property at any time without giving you prior notice, although we will always try to).

Pets – We do not allow dogs or pets in the properties or on site. 

If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in the property, nor can we accept any responsibility for any subsequent health reaction.

Smoking/Vaping –this property is non-smoking/vaping and under no circumstances must smoking/vaping occur inside the property.

Baby equipment –we can provide a travel cot, highchair by request.

Availability of such equipment is limited and cannot always be guaranteed (eg we may not be able to provide three travel cots if there are three babies in your party). 

You must bring your own cot linen, most people prefer to do this, but we can provide cot linen if requested.

We will leave the equipment for arrival and will leave travel cots for you to erect (instructions will be provided) in the bedroom of your choice. You should check all baby equipment before use and make sure you use it responsibly.

Safety –guests must accept responsibility for their own and their children’s safety. Baby equipment, play equipment, any amenities or equipment provided must be used at your own risk. We accept no responsibility for personal injury to any guests or consequential loss or damage to their property.

LEFT PROPERTY

If requested to return any left property - we charge a £15 administration fee plus postage, to compensate for our time in retrieving and packing the item. 

We reserve the right to charge more for heavier or valuable items. 

We will dispose of unclaimed items left behind to charity shops within twenty eight days.

LIABILITY

1. We do not accept any liability for any damage, loss or injury to any member of your party or any vehicle or possessions in or around Troutsdale Farm during your stay

2. The responsibility for personal property of guests occupying the accommodation is solely theirs. 

3. Guests agree to absolve the owner of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein, or from any illness or injury from any cause whatsoever. 

4. All Vehicles are also left at the guest's risk. 

5. Guests are asked to take care at all times whilst on our property. Parents in particular are asked to ensure that children are safe, accompanied by a responsible adult and not left unattended

6. Guests must respect & look after the accommodation during your stay and you must leave the property clean & tidy. Please let us know of any damage or breakages so we can repair or replace them for the next guests. We reserve the right to charge replacement value for any damage or breakages.

CARE OF THE PROPERTY 

1. All guests agree to take all reasonable and proper care of the property and the furniture, fixtures and fittings in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period, as at the beginning.

2. If furnishings, fixtures or fittings are damaged during your stay, you will be liable for their repair or replacement. However we do appreciate that small accidents can happen, so this will be taken into account.

3. All that we do ask is that any breakages or damages are advised to us during your stay so that remedial action can be taken as soon as possible – rather than on departure day when we are also busy preparing for the next guests.

4. Guests agree to allow the owners or agents access to the property at all reasonable times. We will only ever request access to your property in case of emergency e.g. a water leak. 

5. NO SMOKING/VAPING allowed in the property

6. NO PETS are allowed in the property or on site.

RIGHT OF ENTRY

1. We reserve the right of reasonable access to the property at all times, but where possible, we would advise you in advance if access were required.

GOVERNING LAW

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with by the courts of England and Wales.

COMMUNICATING WITH YOU

To process your booking we will need to collect and process personal information. From time to time we would like to send you by email, some information about Troutsdale Farm and the Peak District area including special offers and things to do in the area and general information that we think will interest you. We will first ask for your consent to add your email to our mailing list. You can email at any time to unsubscribe from this list. We will not pass your details onto third parties,unless it’s in circumstances where third parties would need to know your personal information eg a restaurant reservation, and only to the third party service provider concerned.

PROBLEMS/COMPLAINTS

1. We do want you to enjoy every aspect of your stay. However should you have any reason to complain please let us know straight away and we will do our best to assist you. It would be very difficult to investigate any complaints once you have left and therefore unlikely that they would be accepted and investigated and we would much rather solve the problems during your stay.